Privacy Policy

Welcome

At Sandra Skelton Travel, we’re committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we use it.

Sandra Skelton Travel is an independent travel agent and a proud member of MTA Mobile Travel Agents, Virtuoso, and Cruise Co. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, please don’t hesitate to get in touch.

Who We Are

Business name: Sandra Skelton Travel

Location: Shorncliffe, QLD, Australia

Email: me@sandraskelton.com

Phone: +61 456 100 600

What Personal Information We Collect

We only collect personal information that is necessary to help us assist you with your travel enquiries and bookings.

When you submit an enquiry through our website contact form, we collect:

  • Your name
  • Your email address
  • Your phone number
  • Details of your travel request or enquiry

We do not collect any other personal information through our website. We do not use cookies, tracking pixels, or analytics tools that collect personal data.

Why We Collect Your Information

We collect your personal information solely to:

  • Respond to your travel enquiry
  • Provide you with travel planning, booking, and advisory services
  • Follow up on your request as needed

We will not use your information for any other purpose without your consent.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely and is only accessible to Sandra Skelton Travel.

We retain your information for as long as it is needed to provide our services or as required by law. When it is no longer needed, we will take steps to securely destroy or de-identify it.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

In the course of arranging your travel, we may need to share your information with travel suppliers, airlines, hotels, cruise lines, or other service providers (such as those associated with MTA Mobile Travel Agents, Virtuoso, or Cruise Co) in order to fulfil your booking. We only share what is necessary and only with parties who are required to handle it appropriately.

We may also disclose your information if required to do so by law or a regulatory authority.

Newsletter Subscriptions

Our website does not operate its own newsletter. If you are interested in receiving travel news and offers, our website directs you to MTATravel.com.au to subscribe to the MTA newsletter. Any personal information you provide to MTA Travel is subject to MTA Travel’s own privacy policy, which we encourage you to review at www.mtatravel.com.au.

Overseas Disclosure

Some of the travel suppliers and booking systems we use may be located overseas (for example, international airlines, cruise lines, or hotel groups). Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles. By submitting an enquiry and proceeding with a booking, you acknowledge that your information may be disclosed to overseas recipients as part of the travel arrangement process.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete.

To make a request, please contact us at:

Email: me@sandraskelton.com
Phone: +61 456 100 600

We will respond to your request within a reasonable timeframe.

Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance so we can try to resolve your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the date of the last update shown at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Sandra Skelton Travel
Shorncliffe, QLD, Australia
Email: me@sandraskelton.com
Phone: +61 456 100 600

Last updated: 27 March 2026